/* Call Review — styles
   One idea carries the design: a colored risk rail on the left edge of every call.
   Everything else stays quiet so that rail is what the eye finds first. */

:root {
  --bg: #eef1f5;
  --surface: #ffffff;
  --ink: #16202e;
  --muted: #5b6778;
  --line: #d7dde6;
  --accent: #22577a;
  --accent-ink: #ffffff;
  --accent-soft: #e1ebf3;

  --risk-high: #b42318;
  --risk-medium: #c26a0a;
  --risk-low: #2f7d5b;
  --risk-none: #a3adbb;
  --risk-pending: #6b7fd6;

  --radius-lg: 10px;
  --radius-sm: 6px;
  --rail: 5px;
  --font: 'Public Sans', system-ui, -apple-system, 'Segoe UI', Roboto, Arial, sans-serif;
  color-scheme: light;
}

@media (prefers-color-scheme: dark) {
  :root {
    --bg: #10151d;
    --surface: #171e29;
    --ink: #e4e9f0;
    --muted: #97a3b4;
    --line: #2a3444;
    --accent: #6fa8d6;
    --accent-ink: #0d1520;
    --accent-soft: #1d2b3b;
    --risk-high: #f0685c;
    --risk-medium: #eba24a;
    --risk-low: #5cc095;
    --risk-none: #5d6878;
    --risk-pending: #8b9cf0;
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font: 400 15px/1.55 var(--font);
}
a { color: var(--accent); }
h1, h2 { line-height: 1.2; margin: 0; }
h1 { font-size: 1.6rem; font-weight: 700; letter-spacing: -0.01em; }
h2 { font-size: 1rem; font-weight: 600; }
.muted { color: var(--muted); }
.small { font-size: 0.85rem; }
.num { font-variant-numeric: tabular-nums; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

/* ---------- Top bar ---------- */
.topbar {
  display: flex; align-items: center; justify-content: space-between; gap: 1rem;
  padding: 0.75rem clamp(1rem, 3vw, 2rem);
  background: var(--surface);
  border-bottom: 1px solid var(--line);
  position: sticky; top: 0; z-index: 10;
}
.brand { white-space: nowrap; display: inline-flex; align-items: center; gap: 0.6rem; font-weight: 700; color: var(--ink); text-decoration: none; font-size: 1.05rem; }
.brand-mark {
  width: 18px; height: 18px; border-radius: 4px;
  background:
    linear-gradient(var(--accent), var(--accent)) 3px 7px / 3px 8px no-repeat,
    linear-gradient(var(--accent), var(--accent)) 8px 3px / 3px 12px no-repeat,
    linear-gradient(var(--accent), var(--accent)) 13px 6px / 3px 9px no-repeat,
    var(--accent-soft);
}
.topnav { display: flex; align-items: center; gap: 1rem; }
.btn .sm { display: none; }
.topnav a:not(.btn) { white-space: nowrap; color: var(--muted); text-decoration: none; font-weight: 500; }
.topnav a.is-active { color: var(--ink); }
.topnav a:not(.btn):hover { color: var(--ink); }

.page { max-width: 1180px; margin: 0 auto; padding: clamp(1rem, 3vw, 2rem); }

/* ---------- Buttons & inputs ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 0.4rem;
  padding: 0.5rem 0.9rem; border-radius: var(--radius-sm);
  border: 1px solid var(--line); background: var(--surface); color: var(--ink);
  font: 500 0.9rem/1.2 var(--font); text-decoration: none; cursor: pointer; white-space: nowrap;
}
.btn:hover { border-color: var(--muted); }
.btn:disabled { opacity: 0.6; cursor: progress; }
.btn-primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.btn-primary:hover { filter: brightness(1.08); border-color: var(--accent); }
.btn-danger { color: var(--risk-high); }
.btn-danger:hover { border-color: var(--risk-high); }
.btn-ghost { background: transparent; }
.btn-small { padding: 0.3rem 0.6rem; font-size: 0.8rem; }
.btn-block { width: 100%; }
.quiet { color: var(--muted); }
.linkish { background: none; border: 0; padding: 0; color: var(--muted); text-decoration: underline; font: inherit; font-size: 0.85rem; cursor: pointer; }

input[type=search], input[type=password], input[type=date], select {
  font: inherit; color: var(--ink); background: var(--surface);
  border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 0.45rem 0.65rem; min-height: 38px;
}
input[type=search] { flex: 2 1 340px; min-width: 0; }

/* ---------- Notices ---------- */
.notice { padding: 0.7rem 0.9rem; border-radius: var(--radius-sm); background: var(--accent-soft); margin: 1rem 0; }
.notice.error { background: color-mix(in srgb, var(--risk-high) 12%, var(--surface)); color: var(--risk-high); }
.notice.warn { background: color-mix(in srgb, var(--risk-medium) 14%, var(--surface)); }

/* ---------- Tags (call type) ---------- */
.tag {
  display: inline-block; padding: 0.12rem 0.55rem; border-radius: 999px;
  font-size: 0.78rem; font-weight: 600; white-space: nowrap;
  background: var(--tag-bg, var(--accent-soft)); color: var(--tag-fg, var(--ink));
}
.cat-chargeback_threat { --tag-bg: #fde4e1; --tag-fg: #9a1b10; }
.cat-refund_request    { --tag-bg: #fde9d4; --tag-fg: #8a4300; }
.cat-cancellation      { --tag-bg: #f6e1ef; --tag-fg: #8a1f63; }
.cat-dissatisfied      { --tag-bg: #fff0c7; --tag-fg: #6f5200; }
.cat-sales             { --tag-bg: #dcebff; --tag-fg: #1d4f91; }
.cat-payment_billing   { --tag-bg: #e5e7ff; --tag-fg: #3a3f9e; }
.cat-support           { --tag-bg: #dff1ed; --tag-fg: #1f6456; }
.cat-satisfied         { --tag-bg: #dff3e5; --tag-fg: #226b3a; }
.cat-other             { --tag-bg: #eceef2; --tag-fg: #4b5563; }
@media (prefers-color-scheme: dark) {
  .tag[class*="cat-"] {
    background: color-mix(in srgb, var(--tag-fg) 30%, transparent);
    color: color-mix(in srgb, var(--tag-fg) 38%, #fff);
  }
}
.status-pending, .status-uploading { --tag-bg: var(--accent-soft); --tag-fg: var(--muted); }
.status-transcribing, .status-analyzing { --tag-bg: color-mix(in srgb, var(--risk-pending) 16%, var(--surface)); --tag-fg: var(--risk-pending); }
.status-fetching { --tag-bg: var(--accent-soft); --tag-fg: var(--muted); }
.status-skipped { --tag-bg: color-mix(in srgb, var(--risk-medium) 14%, var(--surface)); --tag-fg: var(--risk-medium); }
.status-done { --tag-bg: color-mix(in srgb, var(--risk-low) 16%, var(--surface)); --tag-fg: var(--risk-low); }
.status-error { --tag-bg: color-mix(in srgb, var(--risk-high) 14%, var(--surface)); --tag-fg: var(--risk-high); }
.status-transcribing::before, .status-analyzing::before {
  content: ''; display: inline-block; width: 6px; height: 6px; border-radius: 50%;
  background: currentColor; margin-right: 0.4rem; vertical-align: middle; animation: blink 1.2s infinite;
}
@keyframes blink { 50% { opacity: 0.25; } }

/* Signals (secondary flags) */
.signals { display: flex; flex-wrap: wrap; gap: 0.35rem; margin-top: 0.5rem; }
.signal {
  font-size: 0.76rem; padding: 0.1rem 0.5rem; border-radius: var(--radius-sm);
  border: 1px solid var(--line); color: var(--muted);
}
.sig-chargeback_threat, .sig-legal_threat, .sig-review_threat { border-color: color-mix(in srgb, var(--risk-high) 45%, var(--line)); color: var(--risk-high); }
.sig-refund_request, .sig-cancellation, .sig-dissatisfied { border-color: color-mix(in srgb, var(--risk-medium) 45%, var(--line)); color: var(--risk-medium); }
.sig-payment_authorized, .sig-acknowledged_delivery, .sig-agreed_to_terms, .sig-positive_feedback { border-color: color-mix(in srgb, var(--risk-low) 45%, var(--line)); color: var(--risk-low); }

/* ---------- Risk rail (the signature element) ---------- */
.risk-high    { --rail-color: var(--risk-high); }
.risk-medium  { --rail-color: var(--risk-medium); }
.risk-low     { --rail-color: var(--risk-low); }
.risk-none    { --rail-color: var(--risk-none); }
.risk-pending { --rail-color: var(--risk-pending); }
.risk-error   { --rail-color: var(--risk-none); }
.risk-label { font-size: 0.8rem; font-weight: 600; color: var(--rail-color, var(--muted)); }
.call-head .risk-label { color: var(--rail-color); }

/* ---------- Dashboard ---------- */
.dash-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 1rem; flex-wrap: wrap; margin-bottom: 1.25rem; }
.dash-head p { margin: 0.25rem 0 0; }
.working-box {
  display: flex; align-items: center; gap: 0.75rem;
  padding: 0.5rem 0.5rem 0.5rem 0.9rem; border-radius: var(--radius-lg);
  background: var(--surface); border: 1px solid var(--line);
}

.chips { display: flex; gap: 0.4rem; flex-wrap: wrap; margin-bottom: 0.9rem; }
.chip {
  display: inline-flex; align-items: center; gap: 0.45rem;
  padding: 0.35rem 0.75rem; border-radius: 999px; text-decoration: none;
  background: var(--surface); border: 1px solid var(--line); color: var(--ink); font-size: 0.87rem; font-weight: 500;
}
.chip span { color: var(--muted); font-variant-numeric: tabular-nums; font-weight: 600; }
.chip:hover { border-color: var(--muted); }
.chip.is-on { background: var(--ink); color: var(--bg); border-color: var(--ink); }
.chip.is-on span { color: inherit; opacity: 0.75; }
.chip.cat-chargeback_threat:not(.is-on) span { color: var(--risk-high); }
.chip.cat-refund_request:not(.is-on) span { color: var(--risk-medium); }

.filters { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; margin-bottom: 1.25rem; }
.push-right { margin-left: auto; }

.call-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.5rem; }
.call {
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-lg);
  box-shadow: inset var(--rail) 0 0 var(--rail-color, var(--risk-none));
  overflow: hidden;
}
.call-link {
  display: grid; grid-template-columns: 1fr auto; gap: 1rem;
  padding: 0.9rem 1.1rem 0.9rem calc(1.1rem + var(--rail)); color: inherit; text-decoration: none;
}
.call:hover { border-color: color-mix(in srgb, var(--rail-color, var(--muted)) 50%, var(--line)); }
.call-main { min-width: 0; }
.call-title { display: flex; align-items: center; gap: 0.6rem; flex-wrap: wrap; }
.file { font-weight: 600; overflow-wrap: anywhere; }
.call-summary { margin: 0.3rem 0 0; color: var(--muted); max-width: 78ch; }
.err-text { color: var(--risk-high); }
.call-meta { display: flex; flex-direction: column; align-items: flex-end; gap: 0.15rem; text-align: right; white-space: nowrap; }

.src { font-size: 0.78rem; color: var(--muted); }
.spacer { height: 1rem; }
.ts-static { font: 600 0.78rem/1 var(--font); font-variant-numeric: tabular-nums; color: var(--muted); }
.notice.ok { background: color-mix(in srgb, var(--risk-low) 13%, var(--surface)); color: var(--risk-low); }
code { font-size: 0.88em; background: var(--accent-soft); padding: 0.05rem 0.3rem; border-radius: 4px; }

/* ---------- Connections ---------- */
.conn-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 1rem; align-items: start; }
.conn-card { display: grid; gap: 0.75rem; justify-items: start; }
.conn-card h2 { margin: 0; }
.conn-card p { margin: 0; }
.conn-row { display: grid; grid-template-columns: auto 1fr; gap: 0.6rem; align-items: start; }
.conn-row p { color: var(--muted); font-size: 0.9rem; margin-top: 0.1rem; overflow-wrap: anywhere; }
.conn-dot { width: 10px; height: 10px; border-radius: 50%; margin-top: 0.4rem; background: var(--risk-none); }
.conn-row.is-ok .conn-dot { background: var(--risk-low); }
.conn-row.is-bad .conn-dot { background: var(--risk-high); }
.conn-row.is-bad strong { color: var(--risk-high); }

.key-alerts { display: grid; gap: 0.5rem; margin-bottom: 1.25rem; }
.key-alert {
  padding: 0.75rem 0.9rem 0.75rem calc(0.9rem + var(--rail)); border-radius: var(--radius-sm);
  background: color-mix(in srgb, var(--risk-high) 10%, var(--surface));
  box-shadow: inset var(--rail) 0 0 var(--risk-high); line-height: 1.5;
}
.key-alert strong { color: var(--risk-high); }
.inline-form { display: inline; }
.dash-head .inline-form .btn { margin-top: 0.5rem; }
.by-line { margin: -0.25rem 0 0.5rem; }
.pager { display: flex; justify-content: center; align-items: center; gap: 1rem; margin-top: 1.5rem; }

.empty { text-align: center; padding: 4rem 1rem; background: var(--surface); border: 1px dashed var(--line); border-radius: var(--radius-lg); }
.empty p { color: var(--muted); }

/* ---------- Upload ---------- */
.upload-wrap { max-width: 760px; }
.lede { color: var(--muted); max-width: 64ch; margin: 0.5rem 0 1.5rem; }
.tip { margin: -0.75rem 0 1.25rem; }
.dropzone {
  position: relative; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 0.35rem;
  min-height: 190px; padding: 2rem; text-align: center; cursor: pointer;
  background: var(--surface); border: 2px dashed var(--line); border-radius: var(--radius-lg);
  transition: border-color 0.15s, background 0.15s;
}
.dropzone input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.dropzone.is-over, .dropzone:hover { border-color: var(--accent); background: var(--accent-soft); }
.dz-title { font-size: 1.1rem; font-weight: 600; }
.dz-title u { color: var(--accent); text-underline-offset: 3px; }
.dz-hint { color: var(--muted); font-size: 0.85rem; }

.queue { list-style: none; padding: 0; margin: 1.25rem 0 0; display: grid; gap: 0.4rem; }
.q-item {
  display: grid; grid-template-columns: 1fr auto auto; grid-template-areas: "name size state" "bar bar bar";
  gap: 0.35rem 0.9rem; align-items: center;
  padding: 0.7rem 0.9rem; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-sm);
}
.q-item.q-high { box-shadow: inset var(--rail) 0 0 var(--risk-high); }
.q-name { grid-area: name; font-weight: 500; overflow-wrap: anywhere; }
.q-size { grid-area: size; color: var(--muted); font-size: 0.85rem; }
.q-state { grid-area: state; }
.q-bar { grid-area: bar; height: 3px; background: var(--line); border-radius: 2px; overflow: hidden; }
.q-bar span { display: block; height: 100%; width: 0; background: var(--accent); transition: width 0.2s; }
.q-error { grid-column: 1 / -1; color: var(--risk-high); font-size: 0.85rem; }
.queue-actions { margin-top: 1rem; }

/* ---------- Call detail ---------- */
.back { display: inline-block; margin-bottom: 0.9rem; color: var(--muted); text-decoration: none; font-size: 0.9rem; }
.back::before { content: '‹ '; }
.call-head {
  display: flex; justify-content: space-between; gap: 1rem; flex-wrap: wrap; align-items: flex-start;
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-lg);
  padding: 1.1rem 1.25rem 1.1rem calc(1.25rem + var(--rail));
  box-shadow: inset var(--rail) 0 0 var(--rail-color, var(--risk-none));
}
.file-title { font-size: 1.35rem; overflow-wrap: anywhere; }
.call-head p { margin: 0.3rem 0 0.6rem; }
.meta-row { display: flex; flex-wrap: wrap; gap: 0.4rem 1.1rem; }
.head-tags { display: flex; align-items: center; gap: 0.75rem; flex-wrap: wrap; }
.urgency { font-size: 0.8rem; font-weight: 600; color: var(--risk-medium); }
.head-actions { display: flex; gap: 0.4rem; flex-wrap: wrap; }

.player-bar { position: sticky; top: 58px; z-index: 5; background: var(--bg); padding: 0.75rem 0; }
.player-bar audio { width: 100%; display: block; }

.detail-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.1fr); gap: 1rem; align-items: start; }
.analysis { display: grid; gap: 1rem; }
.block { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-lg); padding: 1rem 1.15rem; }
.block h2 { margin-bottom: 0.5rem; }
.block p { margin: 0; }
.summary-block p { font-size: 1.02rem; line-height: 1.6; }
.plain { margin: 0; padding-left: 1.1rem; }
.plain li + li { margin-top: 0.3rem; }
.facts { display: grid; grid-template-columns: max-content 1fr; gap: 0.3rem 1rem; margin: 0; }
.facts dt { color: var(--muted); }
.facts dd { margin: 0; font-weight: 500; }

.quotes { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.8rem; }
.quotes blockquote { margin: 0; padding-left: 0.8rem; border-left: 2px solid var(--line); font-style: italic; }
.quote-meta { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: baseline; margin-top: 0.3rem; font-size: 0.85rem; }

.ts {
  font: 600 0.78rem/1 var(--font); font-variant-numeric: tabular-nums;
  color: var(--accent); background: var(--accent-soft); border: 0; border-radius: 4px;
  padding: 0.25rem 0.4rem; cursor: pointer;
}
.ts:hover { filter: brightness(0.95); }

.transcript { position: sticky; top: 130px; }
.transcript-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 0.5rem; }
.utterances {
  position: relative; list-style: none; margin: 0; padding: 0;
  max-height: calc(100vh - 230px); overflow-y: auto; overscroll-behavior: contain;
}
.utterances li {
  display: grid; grid-template-columns: auto 1fr; gap: 0.7rem; align-items: start;
  padding: 0.55rem 0.5rem 0.55rem calc(0.5rem + 3px); border-radius: var(--radius-sm);
}
.utterances li.is-playing { background: var(--accent-soft); box-shadow: inset 3px 0 0 var(--accent); }
.utterances p { margin: 0.1rem 0 0; }
.who { font-size: 0.78rem; font-weight: 700; color: var(--muted); }
.who-customer { color: var(--risk-medium); }
.who-agent { color: var(--accent); }
.plain-transcript { white-space: pre-wrap; max-height: 70vh; overflow: auto; }
.retranscribe { margin-top: 0.8rem; text-align: right; }

/* ---------- Login ---------- */
.login-body { min-height: 100vh; display: grid; place-items: center; padding: 1rem; }
.login-card {
  width: min(380px, 100%); background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-lg);
  padding: 1.75rem; display: grid; gap: 0.6rem;
  box-shadow: inset var(--rail) 0 0 var(--accent);
}
.login-card .brand { font-size: 1.2rem; }
.login-card p { margin: 0 0 0.5rem; }
.login-card label { font-weight: 600; font-size: 0.9rem; }
.login-card .btn { margin-top: 0.5rem; }

/* ---------- Responsive ---------- */
@media (max-width: 900px) {
  .detail-grid { grid-template-columns: 1fr; }
  .transcript { position: static; }
  .utterances { max-height: 70vh; }
}
@media (max-width: 640px) {
  .topbar { flex-wrap: wrap; row-gap: 0.5rem; }
  .topnav { gap: 0.75rem; flex-wrap: wrap; }
  .topnav a:not(.btn):first-child { display: none; }
  .btn .lg { display: none; }
  .btn .sm { display: inline; }
  .call-link { grid-template-columns: 1fr; }
  .call-meta { flex-direction: row; align-items: center; gap: 0.75rem; justify-content: flex-start; }
  .push-right { margin-left: 0; }
  .player-bar { top: 54px; }
}
@media (prefers-reduced-motion: reduce) {
  * { animation: none !important; transition: none !important; }
}
.setup-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 1rem; flex-wrap: wrap; }
.setup-head .lede { margin-bottom: 1rem; }